Privacy Policy

This Privacy Policy applies to personal information we collect through:

• the Stickers for Peanut mobile app;
• our website;
• customer support and communications with us; and
• related ordering, fulfillment, and account-management services.

This Privacy Policy does not govern third-party services that may have their own privacy policies, including Sign in with Apple, Apple Pay, Stripe, OpenAI, Google Cloud, Google Analytics, Sentry, PostHog, Meta (including Meta Pixel), shipping carriers, and other service providers.

We collect the following categories of information.

We use personal information to:

• provide, operate, and improve the Services;
• create and manage user accounts;
• process uploaded images and generate sticker designs;
• screen uploaded images for prohibited content, policy violations, and content that may require rejection or additional review;
• save sticker designs for later, maintain carts, and show order history;
• process payments and complete transactions;
• send orders to our print and fulfillment partners;
• arrange shipping and provide delivery-related updates;
• respond to support requests and handle refund, reprint, or quality issues;
• send transactional messages, such as order confirmations and support responses;
• send marketing emails if you opt in or if permitted by law, and process opt-out requests;
• monitor app and website usage, improve product performance and user experience, and measure the effectiveness of advertising and marketing campaigns;
• detect, investigate, and prevent fraud, abuse, misuse, and security issues; and
• comply with legal obligations and enforce our terms and policies.

On supported app versions, a model on your device looks for faces and estimates whether a photo appears to show a child under 13. This check currently runs in observation mode: it reports results but does not block uploads. Photos continue to cloud screening, including if the on-device check fails or cannot reach a conclusion. Older versions without this check also upload photos for cloud screening.

Photos submitted through the app may be compressed on your device before being sent over HTTPS to our backend. Our backend sends uploaded photos to OpenAI for content screening. This safety screening is separate from AI image generation or editing. When you use AI image generation or editing features, our backend may send the image to the OpenAI image API, or to Google’s image API if you have selected that provider in the app’s settings, using pre-written prompt templates. The resulting processed image is returned and may be saved as the processed sticker image.

Where our screening indicates that a photo appears to show a child under 13, the app declines to run AI generation or editing on that photo. The photo can still be used to make and print an ordinary sticker. See Section 8.

To monitor screening performance, the app sends us a separate diagnostic report containing whether the check reached a conclusion, the number of faces found, the highest and individual under-13 scores, a reason code, processing time, error text if the check failed, the cloud screening result, the screening mode and threshold, and the platform (iOS).

These diagnostic reports contain no photo, thumbnail, image hash, filename, account ID, device ID, or advertising ID. Our server receives the sender’s IP address and request time. The server discards individual face scores and retains error text only for failed checks. The photo upload described above is separate from this diagnostic report.

These screening tools are automated. They are not guaranteed to detect age, consent, legality, or every prohibited image. Photos that are uploaded may undergo additional automated or manual review.

We do not intentionally store raw or original uploaded photos long-term in our own database or storage. However, we may temporarily handle those files as needed to process your request, screen uploads, secure the service, troubleshoot issues, or comply with legal obligations.

Processed sticker images may be stored so that you can use cart, saved-for-later, and order-history features. Authorized admin staff may be able to view stored processed images while they remain in storage for operational, support, moderation, or fulfillment purposes.

Because we use third-party providers, submitted images, prompts, outputs, and related metadata may be processed by OpenAI and Google Cloud in accordance with their own terms, privacy policies, service configurations, and legal obligations.

We do not sell your personal information for money. However, we may allow certain analytics and advertising partners, such as Google and Meta, to collect limited website-related information through cookies, pixels, and similar technologies to help us understand traffic, improve the website, measure campaign performance, and support our marketing efforts. Depending on applicable law, this type of disclosure may be considered "sharing" for targeted or cross-context behavioral advertising.

We may share personal information with the following categories of recipients:

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

• raw uploads are not intentionally stored long-term by us;
• processed sticker images are retained while they are associated with an active cart, saved-for-later feature, account, order, or related support need;
• for guest users, some saved-for-later data may remain tied to the same device and local app storage until the app is deleted or reinstalled, local data is cleared, or the device changes;
• cart data, saved addresses, profile data, and other account-linked information are generally retained until you delete them or delete your account, except that the delivery address recorded on an order you already placed is kept with that order after account deletion, as part of the completed order record;
• completed order records may be retained for operational, accounting, fraud-prevention, dispute-resolution, or tax purposes;
• completed order records may be anonymized or de-identified upon account deletion where appropriate;
• analytics events may be retained according to our analytics provider settings; and
• some third-party processors may retain limited records according to their own legal, contractual, and operational retention obligations.

Under our current fulfillment agreement, our print and fulfillment partner deletes order artwork and personalization content no later than six months after shipment. It retains transaction records, including recipient names and delivery addresses but excluding artwork and personalization content, for seven years from the end of the shipment calendar year for tax and accounting purposes, then deletes them.

If you delete your account, we will delete or de-identify personal information associated with your account from our active app systems, except where we need to retain certain information for legal, tax, accounting, fraud-prevention, security, dispute-resolution, or similar legitimate business purposes.

Our Services are intended for a general audience, but not for children under 13. We do not knowingly permit children under 13 to create accounts or use the Services. Users may submit photos of minors, including children under 13, for ordinary sticker printing, subject to the permissions and other requirements in our Terms of Use. Photos or likenesses of children under 13 may not be used with our AI image generation or editing features.

Where our screening indicates a photo appears to show a child under 13, the app refuses to run AI generation or editing on it. Screening can make mistakes in both directions, so we also ask you to confirm that a photo contains no child under 13 before AI features run on it.

Photos submitted for ordinary printing may still be sent to OpenAI for safety screening and shared with our print and fulfillment partner to fulfill orders. The on-device check currently does not block uploads, as explained in Section 4.

If you believe a child under 13 has provided personal information to us or that a photo or likeness of a child under 13 has been used with our AI image generation or editing features, please contact us at hello@stickersforpeanut.com so that we can review and take appropriate action.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We are based in the United States, and the third-party providers we use may process or store information in the United States and other countries. By using the Services, you understand that your information may be processed outside your home state or country, subject to applicable law.

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date above and take any additional steps required by applicable law.

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

Stickers for Peanut LLC
306 S. 30th St
Fairfield, IA 52556
USA
hello@stickersforpeanut.com